What is electricity choice?
Deregulation of the energy industry allows residential and commercial customers to choose a supplier for electricity generation and transmission service other than the local utility company. U.S. Energy Partners LLC (“USEP”) is considered an energy supplier, not a public utility. This allows us to offer innovative, consumer-minded pricing programs that the regulated utility companies cannot provide. You may now choose USEP to become your low cost energy supplier, but your local utility company will continue delivering your electricity, reading your meter, and providing emergency service just like they always have.
Who is USEP and how much experience does USEP have as an energy supplier?
USEP was created in 2003 to provide customers with competitive energy options. We have been a qualified electric supplier in New York State since 2003, and Pennsylvania since 2011.
Will I continue to receive one electricity bill if I choose USEP as my supplier?
Yes. You will continue to receive one bill from your local electricity utility. USEPs' electricity charges will be listed separately on your utility bill.
What if I sign up with USEP and decide I want to go back to the utility?
you may cancel with USEP as a residential customer at any time. Just call our customer service and request a cancelation.
Are there any additional charges or cancellation fees?
Will the utility treat me differently if I switch to USEP?
No, your utility company will treat you the same regardless of the company from whom you purchase your energy. You can depend on the same reliable service from your local electricity distribution company whether or not you choose a supplier.
Who will respond to power outages and electricity emergencies?
Your utility will continue to respond to emergencies, power outages and repairs.
Who do I contact if I have any questions regarding electricity generation?
If you have questions about electricity generation billing or other issues related to generation, you will call USEP or your electricity supplier.
Is a special meter required?
No special equipment is required to buy electricity from USEP.
When will I be switched over to USEP once I sign up?
New customers should be switched within a month or two, with the new supplier charges appearing on the bill mailed the month following the switch.
Will my electricity service be interrupted in any way?
No. Your energy service is not affected when you choose USEP. The local utility company maintains responsibility for safely delivering your energy through its existing wires without any disruption in service.
Can I have automatic debit?
Yes! Your Utility offers this payment method and we highly recommend it.
Can I pay by credit card?
No, USEP does not take payments. You will pay the utility company for the entire bill including our charges.
Does USEP offer a low-income rate or participate in any other low-income programs?
No, not at this time.
Are any other services available from USEP?
USEP has affiliates which offer other forms of energy. Please see our Green Energy section of the website.
Do you offer online billing?
Not presently. All USEP electricity charges are consolidated on the Utility's electricity bill. And presently, the Utilities do not have the capability to offer "online billing" for customers using third-party suppliers.
I want to sign up with USEP, but my name does not appear on the utility bill.
For consumer protection purposes, your Public Utility Commission has ruled that only individuals whose name appears on the utility bill may change electricity generation suppliers.
Do I have to sign a contract to enroll with USEP?
Yes. USEP requires a contract for a certain term.
What happens at the end of my contract term?
You will continue with the program you are currently on with USEP on a month to month basis.
Will USEP perform a credit check?
USEP may perform credit checks and request financial data on customers. In addition, USEP requires customers to be current with their utility payments.
What is a kilowatt-hour?
Kilowatt-hours are a measure of electricity usage. One kilowatt-hour equals 1,000 watt hours. Using a 60 watt light bulb for one hour consumes 60 watt-hours of electricity. Using a 60 watt light bulb for one thousand hours consumes 60 kilowatt-hours of electricity. The customer's electricity meter measures electricity usage.
Where can I obtain additional information about electricity choice?
The New York State Public Service Commission website is www.dps.ny.gov and it has a toll-free information line 888-697-7728.